We understand circumstances come up that may affect your travel plans. Depending on the case, a refund may be authorized outside of the reservation's Cancellation Policy and the guest may be given a full refund, meaning the trailer owner will receive no payout.
If the guest is canceling due to extenuating circumstances, we will reach out to the trailer owner right away to explain the situation.
Below are some steps you will need to follow:
Details for guests:
Extenuating circumstances cases will be contingent upon the reservation being cancelled prior to the trailer pick-up date and upon you contacting Wheel Estate to provide proper documentation where valid. Only the cases found in our Extenuating Circumstances policy will be considered.
If you are certain you are unable to attend the reservation due to an official extenuating circumstance, please cancel the reservation as soon as possible and contact us at support@wheelestate.ca to provide relevant documentation. Based on the documentation provided, Wheel Estate will determine if the Extenuating Circumstances Policy applies to your reservation. Please know that if you cannot provide the proper documentation, Wheel Estate will not be able to give you a refund for your reservation.
Types of documentation can include: notes from a medical professional on hospital letterhead explaining why you should not travel, a jury duty summons, a valid obituary or death certificate, etc.
If your claim is denied, your refund will be processed according to the trailer's Cancellation Policy.
*The following are NOT covered under our Extenuating Circumstances policy: loss of employment, or death of someone other than an immediate family member.